From the first conversation, Univa made us feel supported and heard. The care provided to our family member has been respectful, consistent, and genuinely kind.
Daniel Roberts
Family Member
Clear answers to common NDIS questions, eligibility, funding, and support options - all in one place.
The National Disability Insurance Scheme (NDIS) is the program that provides funding to eligible people with disability. It's the 'what' - the support system itself.
The National Disability Insurance Agency (NDIA) is the independent government agency responsible for implementing and managing the NDIS. They are the 'who' - the organization that runs the scheme, assesses eligibility, and approves plans.
In simple terms: the NDIA runs the NDIS.
The NDIS represents a fundamental shift in how Australia supports people with disability. Before the NDIS, disability support was often described as a 'lottery' - underfunded, inconsistent, and difficult to navigate. The journey to the NDIS began with years of advocacy from people with disability, their families, and carers who called for a more equitable and person-centered system.
In 2011, the Productivity Commission recommended a national scheme, leading to the passage of the National Disability Insurance Scheme Act in 2013. The NDIS began its trial phase in several locations across Australia and was progressively rolled out nationwide, reaching full scheme status in 2020. It was created to provide choice and control, ensuring people with disability have the support they need to achieve their goals.
To be eligible, a person much meet the following requirements. Use this checklist to see if you or someone you know might be eligible.
You must be under 65 years of age when you first apply to access the scheme.
You must be an Australian citizen, a permanent resident, or hold a Protected Special Category Visa.
You need to have a permanent disability that significantly affects your ability to take part in everyday activities.
The NDIS funds 'reasonable and necessary' supports related to a person's disability to help them achieve their goals. This can cover a wide range of areas, including:
The NDIS does not cover everyday living costs or supports that are not related to a person's disability.
The NDIS recognizes the vital role that families and carers play. The scheme provides support not only for the participant but also aims to support sustainable and positive relationships. This can include training for carers, therapeutic supports for the family, and planning assistance to ensure everyone is supported in the journey.
Support Coordination is a funded support in an NDIS plan designed to help you make the most of your funds. A Support Coordinator is like a guide who helps you understand your plan, connect with NDIS providers, and build your skills and confidence to coordinate your supports yourself.
They can help you find the right services, negotiate prices, and ensure your supports are working well for you to achieve your goals. Learn how support coordination helps navigate your NDIS plan.
For more information on the NDIS and NDIA, you can visit the NDIA website, and view the videos below.
Real experiences from families, coordinators, and professionals we work with.
From the first conversation, Univa made us feel supported and heard. The care provided to our family member has been respectful, consistent, and genuinely kind.
Daniel Roberts
Family Member
The staff have built such a strong connection with my brother. He feels comfortable, respected, and more confident trying new things in the community.
Karen Mitchell
Sister of Participant
We noticed the difference straight away. The support workers were punctual, thoughtful, and genuinely interested in helping our daughter build independence at her own pace.
Rebecca Collins
Parent
The support has been tailored to what matters most to me, not just a checklist. I feel listened to, included in decisions, and encouraged to keep working toward my goals.
Ethan Walsh
Participant
Univa took the time to understand our family's situation before putting supports in place. That personalised approach gave us confidence that we were in the right hands.
Sophie Bennett
Guardian
Working with Univa has made coordination so much easier. Their team communicates clearly, follows through quickly, and always keeps the participant's goals front and center.
Melissa Grant
Support Coordinator
Univa has been responsive from day one. Referrals are handled professionally, updates are timely, and families consistently tell me how supported they feel.
James Turner
Allied Health Professional
It is rare to find a provider that combines warmth with strong systems, but Univa does exactly that. Their team is dependable, flexible, and easy to work alongside.
Priya Nair
Plan Manager
Univa took the time to understand our family's situation before putting supports in place. That personalised approach gave us confidence that we were in the right hands.
Sophie Bennett
Guardian
Their communication with our service has always been prompt and professional. It makes a big difference when everyone involved in a participant's care is aligned and proactive.
Luke Harrison
Community Case Manager
Whether you are a participant, family member, or support coordinator, our team is here to guide you with care, clarity, and respect.
Trusted NDIS supports across the Brisbane area.